Introduction
This Privacy Policy describes how bat393 collects, uses, stores, and protects the personal information of members and visitors who use the bat393 platform at bat393.bet. bat393 is committed to handling your personal data responsibly, transparently, and in strict accordance with applicable data protection principles.
By registering a bat393 account, depositing funds, placing a bet, or otherwise using any feature of the bat393 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. This policy should be read alongside the bat393 Terms and Conditions, which govern your overall use of the platform.
bat393 serves Pakistani players and processes all financial transactions in Pakistani Rupees (PKR). Our payment integrations with Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard mean that certain payment-related data handling is also subject to the privacy practices of those payment providers. This policy focuses on what bat393 itself does with your data.
This policy is written in plain, everyday English. bat393 wants Pakistani players to genuinely understand how their data is handled — not just have a legal document on file that nobody reads.
bat393 — a platform built on trust, fair play, and responsible data handling for Pakistani players
Who We Are — bat393 as Data Controller
bat393 operates the online gaming and sports betting platform available at bat393.bet. For the purposes of data protection, bat393 is the data controller — meaning bat393 determines the purposes for which your personal data is collected and the manner in which it is processed.
bat393 is designed specifically for the Pakistani market. Our platform, payment methods, customer support, and data handling practices are all shaped around the needs and expectations of Pakistani players. We do not operate as a white-label service for other brands, and all data collected through bat393.bet is controlled solely by bat393.
If you have any questions about how bat393 handles your personal data, or if you wish to exercise any of your data rights, you can contact our Data Protection team at support@bat393.bet with "Privacy" in the subject line.
Personal Data We Collect
bat393 collects personal data through different touchpoints — at registration, during account use, through payment processing, and via automated technical means. Here is a breakdown of the categories of data we collect:
| Data Category | Specific Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, selfie or photo for verification | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address | Registration |
| Financial Data | Easypaisa/JazzCash wallet details (number only), bank account name & IBAN for IBFT, partial card details | Deposit & withdrawal processing |
| Transaction Data | Deposit history, withdrawal history, bet records, casino play history, win/loss records | Platform activity |
| Technical Data | IP address, device type, operating system, browser type, session duration | Automated — every platform visit |
| Usage Data | Pages visited, features used, time spent per section, in-app navigation patterns | Automated — platform analytics |
| Communications Data | Chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Consent status, email/SMS opt-in or opt-out records | Registration & account settings |
bat393 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond the selfie used for CNIC face-match verification during KYC. That verification image is used solely for the identity check and is not retained as a searchable biometric profile.
CNIC Data: bat393 collects CNIC information solely to verify member identity in compliance with anti-money laundering requirements. This data is never used for any purpose beyond identity verification and legal compliance.
Why bat393 Collects Your Personal Data
bat393 collects personal data only for specific, legitimate purposes. We do not collect data speculatively. Here is a clear account of why each category of data is collected and what it is used for:
- Account creation and management: Identity and contact data is needed to create your bat393 account, authenticate your logins, and communicate important account-related information.
- Identity verification (KYC): Regulatory and anti-money laundering compliance requires bat393 to confirm that each member is who they say they are. CNIC data and the verification selfie serve this purpose exclusively.
- Processing deposits and withdrawals: Financial data — your Easypaisa number, JazzCash wallet, bank IBAN or card details — is processed to facilitate your PKR transactions. bat393 does not store full card numbers; these are handled by our PCI-compliant payment processors.
- Delivering betting and casino services: Transaction and usage data enables bat393 to run the core platform — processing bets, settling wins, maintaining game history, and personalising your experience based on your preferences.
- Fraud prevention and security: Technical data including IP addresses and device identifiers is used to detect suspicious activity, prevent account takeovers, and identify multi-accounting or bonus abuse.
- Customer support: Communications data from your support interactions helps our team resolve issues, maintain accurate records of disputes, and improve service quality.
- Responsible gaming: Bat393 monitors usage patterns to identify members who may be at risk from problem gambling behaviour. This is done to fulfil our responsible gaming obligations, not for commercial profiling.
- Marketing communications: Where you have given explicit consent, bat393 uses your contact data to send promotional offers, bonus notifications, and platform news. You can opt out at any time.
- Legal compliance: bat393 retains certain data to comply with financial record-keeping requirements, anti-money laundering obligations, and any legally mandated reporting.
bat393 — secure, compliant, and transparent about how player data is handled
Legal Basis for Processing
bat393 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
- Contractual necessity: Processing that is required to perform our contract with you — delivering betting services, processing payments, maintaining your account. Without this processing, bat393 cannot provide its services.
- Legal obligation: Processing required to comply with applicable law — KYC identity verification, AML transaction monitoring, financial record retention. bat393 has no discretion over this processing.
- Legitimate interests: Processing for fraud detection, security monitoring, platform analytics, and responsible gaming surveillance. bat393 has a legitimate interest in protecting the platform and its members that is balanced against your privacy rights.
- Consent: Marketing communications are sent only where you have provided explicit opt-in consent. You may withdraw consent at any time by updating your account notification preferences or contacting support.
Sharing Your Personal Data
bat393 does not sell your personal data. We do not trade it, rent it, or give it to marketing companies. The only circumstances under which bat393 shares your data with third parties are the following:
- Payment processors: Financial data is shared with our payment partners — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard processing networks — to execute deposit and withdrawal transactions. These parties process data strictly for payment purposes under their own privacy frameworks.
- Identity verification providers: CNIC and selfie data may be shared with third-party KYC verification services who verify identity documents on bat393's behalf. These providers operate under strict data processing agreements with bat393.
- Fraud detection and security services: Technical and usage data may be shared with cybersecurity and fraud prevention vendors to identify and block fraudulent activity on the bat393 platform.
- Game content providers: Certain technical session data may be shared with bat393's licensed game software providers to facilitate gameplay. These providers do not receive personally identifiable information.
- Legal and regulatory authorities: bat393 will disclose personal data to regulatory bodies, law enforcement, or courts where required by law, court order, or official investigation. bat393 will inform you of such disclosures where legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of bat393's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish to continue under the new ownership.
All third parties who process data on bat393's behalf are bound by data processing agreements that restrict their use of your information strictly to the purpose for which it was shared.
Cookies and Tracking Technologies
bat393 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by the bat393 website when you visit. Cookies allow bat393 to recognise your device, maintain your login session, and remember your preferences.
bat393 uses the following categories of cookies:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged into your bat393 account and security cookies that protect against cross-site forgery attacks. These cannot be disabled without breaking core platform functionality.
- Performance cookies: These collect anonymised data about how members navigate bat393 — which pages are visited most, where users drop off, and how long pages take to load. This information is used to improve the platform and is not linked to individual identities.
- Functional cookies: These remember your preferences on bat393 — language settings, stake defaults, and display preferences — so you don't have to re-enter them each session.
- Analytics cookies: bat393 uses web analytics tools to measure aggregate platform usage. These tools collect technical and usage data to help us understand how the bat393 platform performs and where improvements are needed.
You can manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the bat393 platform — particularly essential cookies, without which login sessions cannot be maintained.
bat393 — your data is as protected as your winnings, every session, every day
How Long We Keep Your Data
bat393 retains your personal data for as long as is necessary for the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years post-closure | AML and financial regulation compliance |
| Transaction Records | 7 years from each transaction date | Financial record-keeping obligations |
| KYC Documents (CNIC, selfie) | Duration of membership + 5 years | Regulatory and legal compliance |
| Betting & Game History | Duration of membership + 5 years | Dispute resolution and legal compliance |
| Support Communications | 3 years from last contact | Dispute resolution and quality assurance |
| Marketing Consent Records | Duration of consent + 3 years | Compliance with consent obligations |
| Technical & Usage Data | 24 months on a rolling basis | Security monitoring and analytics |
When data reaches the end of its retention period, bat393 securely deletes or anonymises it so that it can no longer be linked to any individual member. Anonymised aggregated data (such as total platform usage statistics) may be retained indefinitely as it contains no personally identifiable information.
Data Security Measures
bat393 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
- Transport encryption: All data transmitted between your device and bat393's servers is encrypted using TLS 1.2 or higher (the technology behind the padlock in your browser address bar). Sensitive data — including payment information and CNIC details — is additionally encrypted at the application layer.
- Data-at-rest encryption: Personal data stored in bat393's databases is encrypted at rest using industry-standard encryption algorithms. Database-level encryption means that even if physical storage media were compromised, the data would be unreadable without the encryption keys.
- Access controls: Access to member personal data within bat393's systems is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role do not have it. Access is logged and reviewed regularly.
- Two-factor authentication: bat393's internal systems that store member data require two-factor authentication for staff access. We encourage members to use any additional security features available on their bat393 accounts.
- Regular security testing: bat393 conducts regular vulnerability assessments and penetration tests of its platform to identify and resolve security weaknesses before they can be exploited.
- Incident response: bat393 maintains a documented data breach response plan. In the event of a breach affecting member data, bat393 will notify affected members promptly and take immediate remediation action.
If you believe your bat393 account has been compromised or you've noticed suspicious activity, contact our support team immediately. We will act to secure your account without delay. bat393 staff will never ask for your password.
Your Data Rights
As a bat393 member, you have the following rights with respect to your personal data. bat393 will respond to all data rights requests within 30 days of receipt. Complex requests may take up to 60 days, in which case bat393 will inform you of the extended timeline.
Right to Access
Request a copy of all personal data bat393 holds about you. We'll provide this in a readable format within 30 days.
Right to Correction
Ask bat393 to correct inaccurate or incomplete personal data held in your account. Contact support with the correction required.
Right to Deletion
Request deletion of your personal data where it is no longer needed, subject to our legal retention obligations described in Section 8.
Right to Restrict
Request that bat393 restrict processing of your data while a correction or objection request is under review.
Right to Portability
Request your personal data in a structured, machine-readable format (CSV or JSON) to transfer to another service provider.
Right to Object
Object to bat393's processing of your data for legitimate interests or direct marketing at any time. Marketing opt-out is immediate.
To exercise any of these rights, email support@bat393.bet with "Data Rights Request" in the subject line, including your full name and registered mobile number so we can locate your account. We may need to verify your identity before processing the request.
Note: Exercising your right to deletion will result in permanent account closure. bat393 cannot retain an active member account without the minimum personal data required for legal compliance. Any open bets will be settled and your balance returned before account deletion is completed.
Children's Privacy
bat393 does not knowingly collect personal data from individuals under the age of 18. The bat393 platform is strictly intended for adults. If you are under 18, please do not register, deposit funds, or provide any personal information on bat393.
If bat393 becomes aware that we have inadvertently collected personal data from a person under 18, we will immediately suspend the relevant account, delete all associated personal data, and return any funds deposited to the payment source. Parents or guardians who believe their child has registered an account with bat393 should contact support immediately at support@bat393.bet.
Marketing Communications
bat393 sends promotional messages — including bonus offers, deposit match notifications, cricket betting specials, and platform updates — to members who have opted in to receive marketing communications. Opt-in is requested at registration and can be managed at any time through your account settings.
bat393's marketing communications are sent via email and SMS to your registered Pakistani mobile number. We do not send marketing communications via third-party apps or social media direct messages. Any message claiming to be from bat393 through unofficial channels should be treated as suspicious and reported to support.
To opt out of all bat393 marketing communications:
- Update your notification preferences in the bat393 account settings section
- Click the unsubscribe link included in any bat393 marketing email
- Reply STOP to any bat393 SMS
- Contact support at support@bat393.bet
Opting out of marketing does not affect transactional messages — bat393 will still send deposit confirmations, withdrawal notifications, bet settlement alerts, and security notices as these are necessary for account operation.
Third-Party Links and Services
The bat393 platform may contain references to third-party payment providers and game software vendors. bat393 is not responsible for the privacy practices of these third parties. Each payment provider and game studio operates under its own privacy policy, which bat393 has no control over.
When you initiate a payment through Easypaisa, JazzCash, or any other third-party payment method, you are also subject to that provider's privacy terms for the transaction component. bat393 recommends reviewing the privacy policies of the payment methods you use on the bat393 platform.
Changes to This Privacy Policy
bat393 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, bat393 will notify registered members via email or an in-platform notification at least 7 days before the updated policy takes effect. The version date displayed at the top of this page will always reflect the most recent update.
Minor updates — such as clarifications of existing practices, correction of typographic errors, or reformatting — may be made without prior notice, as they do not change the substance of how bat393 handles your data. Your continued use of bat393 after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
Contact bat393 About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how bat393 handles your personal information, please get in touch. Our Data Protection contact handles privacy-related enquiries specifically and responds within 3 business days.
- Email: support@bat393.bet — use subject line "Privacy" or "Data Rights Request"
- Live Chat: Available 18 hours per day on the bat393 platform — ask to speak with the Data Protection team
- Languages: bat393 privacy support is available in both Urdu and English
bat393 provides data rights support in Urdu and English. If you prefer to communicate about your privacy rights in Urdu, our team is fully equipped to assist you.